Question 1

My doctor sent a referral, but I haven’t received a response. What should I do?

Accepted Answer

Body Brave does not accept direct referrals from healthcare providers. All individuals seeking support must complete the self-registration form on our website. If you're looking to access our services, please visit our website and fill out the registration form (https://www.bodybrave.ca/register)to get started.

Question 2

After registering, I received an email to join the Recovery Support Program on Careteam. What does this mean?

Accepted Answer

Once you have completed the registration form,(http://www.bodybrave.ca/register) you will receive an email link to join the Recovery Support Program on the Careteam platform, our secure online platform.  Follow the steps on the screen to create your account.

This program offers self-guided resources including self-assessment and reflection tools, pre-recorded webinars, and educational content designed to support your recovery journey. Joining Careteam gives you immediate access to these materials at your own pace.

https://youtu.be/k8Bkr8eqlqk

Not registered yet? Register for the Recovery Support Program below:

Question 3

I want to join a support group and was told to complete a clinical intake first. What does that involve, and how do I book it?

Accepted Answer

The first step to accessing our clinical support groups is booking a 30-minute intake call. During this call, we’ll learn about your needs and suggest some Body Brave groups that could be a good fit for you. 
  
Clients can book an intake appointment by using our eBooking link found in your Recovery Support Program account on the Careteam platform. You must be 17+ and located in Ontario.

Question 4

I received an email to download the Telus CHR app and create an account. What is this used for?

Accepted Answer

TELUS CHR is our secure electronic health record system used to manage all clinical appointments, including intakes and support groups. After you book a clinical intake appointment, you may receive an email inviting you to download the mobile app, CHR Connect, to securely manage your appointments, complete questionnaires, and view messages.

Using the mobile app is optional—if you create an account, you can also log in through a web browser. If you choose not to use CHR Connect, you can still access your messages and book appointments through the e-booking link found in your Recovery Support Program resources.

For setup instructions, please visit our website here.(https://www.bodybrave.ca/past-client#chrconnect)  (https://www.bodybrave.ca/past-client#chrconnect)

If you have any questions or need assistance, feel free to email us at info@bodybrave.ca.(mailto:info@bodybrave.ca)

Question 5

I'm already a client, how can I schedule appointments?

Accepted Answer

Once you have already registered for our virtual support program and have been recommended treatment programming at Body Brave, you can use our eBooking platform to register for our clinical support groups.

You can find the eBooking link to schedule our treatment appointments by logging into your Careteam account (Recovery Support Program) and following the instructions in your action plan.

Note: Only those who have registered and are eligible for our treatment program will have access to booking appointments.

Question 6

No-Show and Cancellation Policy for Treatment Services

Accepted Answer

See our No-Show and Cancellation Policy for Body Brave treatment services below:

If you are having troubles cancelling your appointment, reach out to the Body Brave team at info@bodybrave.ca

Frequently Asked Questions