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Frequently Asked Questions
FAQ's: Body Brave Services
Body Brave is a community-based charitable organization that provides virtual support to individuals aged 14 and older across Canada who self-identify as living with an eating disorder or experiencing disordered eating. No formal diagnosis is required.
Please note our clinical support groups are only available to those aged 17 and older in Ontario.
All of our support services are free of charge.
As a non-profit organization without stable government funding, Body Brave relies on the generosity of donors and sponsors to continue offering care and support.
If you're in a position to contribute, please consider making a donation below.
Our services include virtual, self-guided resources such as a library of pre-recorded webinars, self-assessment tools, reflection exercises, and more. These services are offered through the Recovery Support Program, on the Careteam platform. We also offer virtual clinical support groups, led by experienced clinicians, that focus on education, insight development, motivation, and practical skill-building.
Currently, we are not able to provide individual services such as medical monitoring, mental health counselling or nutrition services.
Body Brave is not a crisis centre. If you are experiencing a medical or mental health crisis or emergency, call 911 or visit the nearest hospital immediately.
Body Brave offers services virtually to ensure accessibility across Canada.
All clinical support groups are offered virtually through Zoom Healthcare.
There is no wait time to access our self-guided support resources through the Recovery Support Program. These materials become available immediately after you create an account during registration.
Clinical Intakes
Wait times for clinical intakes typically range from a few days to a month, depending on demand. Please note that we do not maintain a waitlist for clinical intakes. If no appointments are currently available, we recommend checking back regularly, as new slots are added regularly.
Closed Groups
Our 10-week closed groups offer a waitlist option during the first three sessions of each cycle. After the third session, the waitlist closes to ensure that participants do not miss significant content and to preserve group connection. To join a waitlist, please email info@bodybrave.ca.(mailto:info@bodybrave.ca)
Please be aware that waitlists are reset with each new round of groups.
Drop-in Groups
There are no waitlists for drop-in groups. Spots are available on a first-come, first-served basis.
At Body Brave, we follow a weight-neutral, non-diet approach to care. This means we do not focus on or promote weight loss as a goal. Our programs differ from those offered by bariatric or weight loss clinics, as our focus is on healing your relationship with food, body image, and challenging harmful stereotypes around body shape and size.
If you are specifically seeking support to achieve weight-loss goals, Body Brave may not be the right fit for your needs.
Individual therapy can be a great step in the journey to recovery. At this time, Body Brave does not offer one-on-one support.
For information about individual therapy and other resources/support across Canada, visit the National Eating Disorder Information Centre (NEDIC).(https://nedic.ca/)
At Body Brave, our dietitians do not provide individual nutrition services or standardized meal plans. Instead, we offer nutrition support groups led by a registered dietitian, where we take a collaborative approach to explore general meal planning principles, share practical tools, and help you build confidence around food—recognizing that every recovery journey is unique.
We understand that finding a provider with experience in eating disorders can be difficult. While we’re unable to offer direct referrals, we recommend exploring resources through the National Eating Disorder Information Centre (NEDIC), which provides a directory of professionals across Canada.
National Eating Disorder Information Centre (NEDIC) (https://nedic.ca/)| 1-866-NEDIC-20
NEDIC provides information, resources, referrals, and in-the-moment support to Canadians affected by eating disorders. If you’d like to talk through some of these care options, you can connect with a trained support worker through their helpline and instant chat service.
Helpline: 416-340-4156 in Toronto
Instant chat service: www.nedic.ca(http://www.nedic.ca/)
Email: nedic@uhn.ca
(mailto:nedic@uhn.ca)
To find additional services in your area, visit NEDIC's Find a Provider resource.(https://nedic.ca/find-a-provider/)
FAQ: Accessing Services
Body Brave does not accept direct referrals from healthcare providers. All individuals seeking support must complete the self-registration form on our website. If you're looking to access our services, please visit our website and fill out the registration form (https://www.bodybrave.ca/register)to get started.
Once you have completed the registration form,(http://www.bodybrave.ca/register) you will receive an email link to join the Recovery Support Program on the Careteam platform, our secure online platform. Follow the steps on the screen to create your account.
This program offers self-guided resources including self-assessment and reflection tools, pre-recorded webinars, and educational content designed to support your recovery journey. Joining Careteam gives you immediate access to these materials at your own pace.
https://youtu.be/k8Bkr8eqlqk
Not registered yet? Register for the Recovery Support Program below:
The first step to accessing our clinical support groups is booking a 30-minute intake call. During this call, we’ll learn about your needs and suggest some Body Brave groups that could be a good fit for you.
Clients can book an intake appointment by using our eBooking link found in your Recovery Support Program account on the Careteam platform. You must be 17+ and located in Ontario.
TELUS CHR is our secure electronic health record system used to manage all clinical appointments, including intakes and support groups. After you book a clinical intake appointment, you may receive an email inviting you to download the mobile app, CHR Connect, to securely manage your appointments, complete questionnaires, and view messages.
Using the mobile app is optional—if you create an account, you can also log in through a web browser. If you choose not to use CHR Connect, you can still access your messages and book appointments through the e-booking link found in your Recovery Support Program resources.
For setup instructions, please visit our website here.(https://www.bodybrave.ca/past-client#chrconnect) (https://www.bodybrave.ca/past-client#chrconnect)
If you have any questions or need assistance, feel free to email us at info@bodybrave.ca.(mailto:info@bodybrave.ca)
Once you have already registered for our virtual support program and have been recommended treatment programming at Body Brave, you can use our eBooking platform to register for our clinical support groups.
You can find the eBooking link to schedule our treatment appointments by logging into your Careteam account (Recovery Support Program) and following the instructions in your action plan.
Note: Only those who have registered and are eligible for our treatment program will have access to booking appointments.
See our No-Show and Cancellation Policy for Body Brave treatment services below:
If you are having troubles cancelling your appointment, reach out to the Body Brave team at info@bodybrave.ca
FAQ: Virtual Support Groups
If you decide to join a support group session, we hope that you’ll feel a sense of belonging, and develop a supportive community where each participant is respected and listened to equally. Our groups are lead by trained facilitators. Each session is guided with care, fostering a virtual community where respect and understanding are central to every conversation.
Learn more about what to expect in our groups here. (https://www.bodybrave.ca/_files/ugd/a754cc_4a1aeea514e345509b41525b0b9386e0.pdf)
We encourage participants to keep their cameras on during group sessions to help foster a sense of connection and community. Having cameras on also supports confidentiality by allowing facilitators and fellow group members to see that no one else is present in your space.
That said, if you need to take a break during the session, you’re welcome to turn your camera off temporarily and rejoin when you’re ready.
We understand that seeing your own image on Zoom can sometimes be distracting. If this is the case, you may find the “Hide Self View” feature helpful. This allows you to see others while hiding your own video feed from view—others in the group will still be able to see you.
How to Hide Your Self-View in Zoom:
1. In your Zoom meeting window, go to the top right corner and click on "View."
2. Select "Hide Self View" from the dropdown menu to hide your video from your own screen.
To show your self-view again, simply go back to the "View" menu and uncheck "Hide Self View."
We understand that attending your first group can feel nerve-wracking. However, to protect the privacy and confidentiality of all participants, guests are not permitted. We kindly ask that you join the session from a quiet, private space where others cannot see or hear the group. If there’s a chance others might hear the audio, we recommend using headphones.
FAQ: Caregivers & Professionals
Yes! You can find our training and education courses for professionals here.(https://www.bodybrave.ca/training-and-education)
If you suspect your client/patient has an eating disorder and would like to learn more about how to support them, please download the resource below.
Patients/clients must now self-register for Body Brave services. We no longer accept fax or phone referrals from clinics and healthcare providers.
Please direct clients/patients to our Re(https://www.bodybrave.ca/register)gistration page.(https://www.bodybrave.ca/register)
Our services include virtual, self-guided resources such as a library of pre-recorded webinars, self-assessment tools, reflection exercises, and more. These services are offered through the Recovery Support Program, on the Careteam platform. We also offer virtual clinical support groups, led by experienced clinicians, that focus on education, insight development, motivation, and practical skill-building.
Our services follow a weight-neutral, non-diet approach to care. This means we do not focus on or promote weight loss as a goal.
We are not able to provide individual services such as medical monitoring or assessments, mental health counselling or nutrition services.
For information about individual therapy and other resources/support across Canada, visit the National Eating Disorder Information Centre (NEDIC).(https://nedic.ca/)
National Eating Disorder Information Centre (NEDIC) (https://nedic.ca/)| 1-866-NEDIC-20
NEDIC provides information, resources, referrals, and in-the-moment support to Canadians affected by eating disorders. If you’d like to talk through some of these care options, you can connect with a trained support worker through their helpline and instant chat service.
Helpline: 416-340-4156 in Toronto
Instant chat service: www.nedic.ca(http://www.nedic.ca/)
Email: nedic@uhn.ca
(mailto:nedic@uhn.ca)
To find additional services in your area, visit NEDIC's Find a Provider resource.(https://nedic.ca/find-a-provider/)
We are currently working to add more resources for caregivers and loved ones impacted by eating disorders.
Although we currently do not have any group support options available, please check out our Recovery Session called “Caring for Them, Caring for You: Walking with a Loved One on Their Eating Disorder Journey”. (https://www.bodybrave.ca/support-sessions/caring-for-them%2C-caring-for-you%3A-walking-with-a-loved-one-on-their-eating-disorder-journey)
FAQ: General Information
You can reach us by emailing info@bodybrave.ca.(mailto:info@bodybrave.ca) Our team will be happy to help with any inquiries about services, registration, or support.
As a non-profit organization without consistent government funding, Body Brave depends on the generosity of donors and community partners to continue providing free, accessible care and support.
There are many ways you can support our work—by sharing our content on social media, leaving a positive review on Facebook or Google, writing a testimonial, or simply helping spread the word. Every bit of support makes a difference.
If you’re able to contribute financially, we invite you to visit our donation page (www.bodybrave.ca/donate)to make a gift. Your support helps us reach more people in need.
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